Store Policies (Please Read Before Purchasing)

Please review policies prior to purchasing, thank you!

ONLINE PURCHASES:

We are blessed with a high demand for many of the pieces we post online, however, this can also create some confusion with buyers and also challenging selling process for us as we have to juggle many different inquiries on a single item. 
To streamline our process we have set out the guidelines below:

*If an item is posted online we will go in ORDER OF INTEREST (please comment "interested" or similar on the original post to signify you would like the item. Questions regarding the item do NOT hold your spot in line)

*Interested buyer has 2 HOURS to contact us via private message on the page and to communicate payment and pick up arrangements

*If buyer does not respond within this window, or payment is not confirmed, the item will be passed to the next person in line, who then has 2 hours, and so on. The next person has 2 hours from the time they are tagged on the post to respond. 

*Payment is accepted via PayPal or EMT and is payable upon agreement to purchase the item if the buyer wishes to secure the item. Please note we are in NO way pressuring a sale, however, if there are other buyers interested, we cannot hold items and it will continue to be listed for sale. 

*If a buyer needs to pay in CASH for the online item, payment would need to be dropped off within 24 hours of agreement to purchase, or will be offered to next in line. 

*PLEASE NOTE, CUSTOMERS COMING TO THE STORE BETWEEN THE HOURS OF 12-4 WEDNESDAY to FRIDAY, and 10-4pm on SATURDAY WILL HAVE PRIORITY FOR PURCHASES AND ONLINE HOLDS DO NOT APPLY UNLESS A DEPOSIT HAS BEEN MADE. 
Outside of store hours, the above policy for online interest and 2 hours for arrangements, applies. 

**Auctions or Flash Sales may vary, individual instructions for those types of sales will be listed in the ad itself**

PICK-UPS:
Please note that a buyer has 7 DAYS TO ARRANGE PICK UP of an item purchase either online OR in store

After 7 days buyer will be charged 5% on the total purchase amount per day (up to an additional 14 days)

After the full 21 days the item will become our property and will be re-listed for sale. ANY DEPOSITS OR PAYMENTS ON THE ITEM WILL BE FORFEITED and are non-refundable. 

RETURNS:
Please note we sell vintage and antique items of which we do not always know the origin and if there are unforseen "quirks", as such, as sales are FINAL and cannot be returned. 

All known defects (if any) will be listed on the ad, however it is up to the buyer to ensure they love the item before committing to purchase. Deposits are non-refundable.

If for any reason there is a mutual agreement for a refund, the buyer will be offered store credit for the amount (based on our discretion)

CUSTOM ORDERS:

We do accept custom orders, however, are limited in our ability to take on a lot of additional projects. Please contact us for a quote on your specific project, and if we cannot accept your request we are happy to direct you towards other local painters who may be able to help.
The waiting period for custom orders is typically 2-4 MONTHS at time of ordering

Please note your custom order is not confirmed until a formal WORK ORDER has been filed- please ensure you message us to arrange a time to fill out a work order for your specific project if we have given you a quote. 

Quotes are SUBJECT TO CHANGE after 60 days from the original quoted price. Please re-submit a request if 60 days has elapsed. 

Please note that if you are given a timeline for your project and you do not book within 7 days, the timeline may be extended based on demand and scheduling. 

No down payment is required until the month of the custom order, at which point 20% deposit is due before work can begin.
Any custom pieces purchased from the store have to be paid in full at time of purchase, custom painting is paid once completed. 

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